Drumhead Trap » facilitation http://www.adriansilva.org Skins and patches Thu, 12 May 2011 15:03:23 +0000 en hourly 1 Case Studio in IT Facilitation: Hotel Mayari http://www.adriansilva.org/2009/01/13/case-studio-in-it-facilitation/ http://www.adriansilva.org/2009/01/13/case-studio-in-it-facilitation/#comments Tue, 13 Jan 2009 08:41:45 +0000 skiold http://www.adriansilva.org/?p=194 This is the first in a series of tales and anecdotes  giving body to the “IT Facilitation” buzzword. It’s the main idea in my new effort as entrepreneur in Ageda.

The web page for Hotel Mayari is simple, the content almost static. Most of the job was mediation, bypassing the limitations frequently found in spanish hosting companies, cooperation, and coercion of past service providers. Some of the troubleshooting included:

  • Expiring domain names.
  • Unknown hosting capabilities
  • Missing database access.

Client had ideas on the looks of the final page, but for every intermediate step they needed constant reassurement. The facilitation done by Visualtis was 10% of technical nature, 30% of hand-holding and coaching, 30% of client and providers negotiation, and 30% of education.

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